However, you have a problem.

PLEASE FOLLOW THE INSTRUCTIONS/DO NOT PLAGIARIZE OR TAKE THIS IF IT CANNOT BE COMPLETED IN TWO DAYS/NO BAD GRAMMAR
InstructionsWorkplace conflict comes in many forms and levels, with issues ranging from as simple as a coworker always interrupting at meetings to far more serious like a co-worker embezzling funds from the company. This case study will allow you to analyze a series of conflicts occurring in your team and provide an opportunity for you to apply the conflict management skills discussed in this unit.
Scenario: Your CEO has asked your team to design a workplace pamphlet to educate all departments on the PUGSS model of conflict management presented in the eTextbook. However, you have a problem. You would like for the whole team to be involved in creating the pamphlet, but your team is dealing with several individual conflicts that could derail the project. You are unable to move forward until their conflicts are resolved.
Applying the leadership concepts from this and other units, you must analyze the situation and develop a strategy to deal with each team member’s conflict issues so that the project can be completed by the whole team.
Begin with identifying each team member’s conflict style based on your analysis of the team member dynamics below. Interpret how each of their styles could affect the team and the project.
Mr. A.: Does not seem to care about anyone on the team and seems to have very little passion or energy for completing the team assignment.
Ms. B: Wants to have everyone get along, so she volunteers to help other team members with their work to keep peace in her department. Unfortunately, she is getting none of her own work done.
Mr. C: Is frustrating everyone else on the team. He refuses to listen to anyone else’s ideas and feels everyone should just get on board with his suggestion so the team can finally get the job done.
Mrs. D: Notices there are people upset on her team, and she is trying to get everyone to sit down and have a talk so the team can get more done.
Mr. E: Offered to give up his idea of creating an interactive forum for a more participative PUGSS section on the company website (which you actually thought had the most potential), If Mr. C will give up a part of his plan to have the pamphlets only available in the company lounge and find some middle ground the whole team can agree on.
Next, you will explain your strategy to resolve conflict to allow the team to complete the project. You must:
Assign one aspect of the PUGSS model to each team member to work on for the pamphlet.
Determine how you will lead your team and facilitate conflict resolution to help the team work together to create the PUGSS pamphlet for your company. This section should contain a detailed explanation of your conflict management plan with specific actions needed for each team member to overcome their obstacles. For example, how you will follow up on each coworker’s conflict issue in order to help your team stay on track? Be sure to develop a plan to address all conflicts.
Finally, provide a written summary of your team’s final pamphlet that you will present to your CEO. This summary should include a detailed explanation of the PUGSS model and the steps in the PUGSS approach to conflict (with examples for each step).
Your case study should present an insightful and thorough analysis with strong arguments and evidence. It must be at least three pages in length, not including the title and reference pages.
You must use at least three sources, one of which may be your textbook, to support your analysis. All sources used must have properly formatted APA Style citations and references.
CriteriaAchievement Level
Level 1Level 2Level 3Level 4Level 5
Analysis(40 points)
0 – 23Presents an account containing little analysis or relevant argument; interpretation is not well supported. Course concepts and analytical tools are not applied appropriately.24 – 27Presents an account that is descriptive but contains little analysis or relevant arguments; interpretation is not well supported. Course concepts and analytical tools are not applied appropriately.28 – 31Presents an analysis containing relevant arguments; interpretation is not thoroughly supported and not compelling. Course concepts and analytical tools are sometimes applied appropriately.32 – 35Presents a thorough analysis with effective arguments; interpretation is both reasonable and compelling. Course concepts and analytical tools are often applied appropriately.36 – 40Presents an insightful and thorough analysis with strong arguments and evidence; interpretation is both reasonable and compelling. Course concepts and analytical tools are expertly applied.
Content(30 points)
0 – 17Content is often irrelevant; information may be noticeably incorrect and/or off-topic.18 – 20Content is somewhat relevant and informative; may stray off topic a few times.21 – 23Content is mostly relevant and informative; may stray off topic one or two times.24 – 26Content is relevant and informative; may stray slightly off topic one time.27 – 30Content is highly relevant and informative; remains on topic.
Accuracy(10 points)
0 – 5Most of the assignment is clearly inaccurate and lacks attention to detail.6 – 6Several areas of the assignment may be slightly lacking in accuracy and/or attention to detail.7 – 7Most of the assignment is fairly accurate and shows fair attention to detail.8 – 8Most of the assignment is accurate and shows good attention to detail.9 – 10Accuracy is excellent and close attention to detail is clearly evident in all parts of the assignment.
Writing Mechanics(10 points)
0 – 5Writing lacks clarity and conciseness. Serious problems with sentence structure and grammar. Numerous major and/or minor errors in punctuation and spelling.6 – 6Writing lacks clarity and/or conciseness. Contains minor problems with sentence structure and some grammatical errors as well as several minor errors in punctuation and spelling.7 – 7Writing is mostly clear and concise. Sentence structure and grammar are strong and mostly correct. There may be three or four minor errors in punctuation and/or spelling.8 – 8Writing is clear and concise. Sentence structure and grammar are strong. There may be one or two minor punctuation errors and/or spelling errors.9 – 10Writing is clear and concise. Sentence structure and grammar are excellent. Correct use of punctuation. No spelling errors.
Citations and References(10 points)
0 – 5The majority of sources used are not academically reliable. If in-text citations and references are included, they contain major errors to APA guidelines and several in-text citations are missing references and vice versa.6 – 6Some peer-reviewed papers are used along with non-academically reliable sources. Reference entries and in-text citations may somewhat follow APA guidelines; several major errors in in-text citations or references may be present. Some in-text citations are missing references and vice-versa.7 – 7Most sources used are peer-reviewed papers, though two or more sources are not academically reliable. Reference entries and in-text citations show effort to follow APA guidelines; several errors in in-text citations or references may be present. Most in-text citations are referenced and vice versa.8 – 8The number of sources meets any expressed assignment requirements, and all but one source is a peer-reviewed paper. Reference entries and in-text citations follow APA guidelines and are usually correct. All in-text citations are referenced and vice versa.9 – 10The number of sources meets or exceeds any expressed assignment requirements. Every source used is peer-reviewed or academic in nature. Reference entries and in-text citations follow APA guidelines and are free of errors. All in-text citations are referenced and vice versa.

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