Guidelines for organization:
You are the HR Manager for a cable company that has recently decided to build a new call center
to handle customer service issues. Your company is considering four (4) locations for the call
center: Memphis, TN; Montgomery, AL; Jackson, MS; and Baton Rouge, LA. The plans are to
initially hire 100 customer service representatives with the potential to hire another 50
representatives within three (3) years of the facilitys opening. You have been tasked to
determine which location would be best, developing the customer service representative job
description, developing the recruitment program for the position, and determining the selection
process, training program and pay structure for the position.
Prepare the synthesis paper using the following guidelines:
? A minimum of 2,000 words, double-spaced, Times New Roman font, using APA
standards for formatting
? Include a title page which features the title of paper, your name, course name and
course number, and date of submission.
? Synthesis papers should demonstrate understanding of the following course
topics:
o External Workforce Assessment
o Job Description and Job Specifications
o Recruitment Program and Ads
o Selection Process (including the type of interview and interview
questions)
o Training Program (including orientation)
o Pay Structure (including pay survey information)
o biblical references
? A reference page
? A minimum of 10 references are required, including the text, The Holy Bible,
books and articles from academic sources (Online Library), and other periodicals.
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