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Listening in Human Services
How many times have you either asked or been asked, “Are you listening?” While we might think we know what it means to be an effective listener, different skills are needed to suit different situations. In the human services field, listening is a multi-faceted task that must take into account the needs of the client and the situation being addressed.
In this first discussion, you will consider a range of listening skills and how they may be used in a human services setting. Specifically, you will identify active listening skills used within interpersonal and group settings.
The Interpersonal Communication Book; DeVito, J. A. (2016). The interpersonal communication book (14th ed.) CHAPTER 6 review the five human service career paths from Human Service CareersLinks to an external site. provided by Films on Demand:
Early Child Development & Services (03:01)
Counseling and Mental Health Services (04:17)
Family & Community Services (07:00)
Personal Care Services (03:54)
Consumer Services (04:11)

Consider the stages and skills associated with effective listening and reflect on the essential responsibilities associated with one human service career path.
Initial Post: Prepare a 300-word minimum reply that sufficiently addresses each of the items below. Don’t forget that it is critical to cite your sources of information, using APA formatting.
What listening styles: (EXAMPLES PLEASE CHOOSE; Empathic and Objective Listening, Nonjudgmental and Critical Listening, Surface and Depth Listening, Polite and Impolite Listening, Active and Inactive Listening, ) might this particular professional use in their work with clients, and how might they use them?
Identify active listening skills; (specifically, the three techniques of active listening SEE BELOW:
1. PARAPHASE THE SPEAKER’S MEANING: the speaker. This is especially important in online communication, where you don’t generally have visual cues that help explain the nuances of meaning. Paraphrasing gives the speaker a chance to extend what was originally said. Thus, when Suzanne echoes your thoughts, you’re given the opportunity to elaborate on why rewriting the budget report means so much to you. In paraphrasing, be objective; be especially careful not to lead the speaker in the direction you think he or she should go. Also, be careful that you don’t overdo paraphrase; only a very small percentage of statements need paraphrasing. Paraphrase when you feel there’s a chance for misunderstanding or when you want to express support for the other person and keep the conversation going.
2. EXPRESS UNDERSTANDING OF THE SPEAKER’S FEELINGS: Echo the feelings the speaker expressed or implied (“You must have felt horrible.”). This expression of empathy will help you further check your perception of the speaker’s feelings. This will also allow the speaker to see his or her feelings more objectively (especially helpful when they’re feelings of anger, hurt, or depression) and to elaborate on them.
3. ASK QUESTIONS: Asking questions ensures your own understanding of the speaker’s thoughts and feelings and secures additional information (“How did you feel when you read your job appraisal report?”). Ask questions to provide just enough stimulation and support for the speaker to feel he or she can elaborate on these thoughts and feelings. These questions should further confirm your interest and concern for the speaker but not pry into unrelated areas or challenge the speaker in any way. that the professional would apply in both interpersonal and group settings (e.g., one-on-one client interaction, facilitating a group session, etc.).
Stating in your own words what you think the speaker means and feels helps ensure understanding and also shows interest in
Describe how and why they would be used.
Using the Basic Counseling SkillsLinks; Basic Counseling SkillsLinks to an external site. ( to an external site. website,
identify two to three interviewing skills, other than active listening, that the professional would apply in both interpersonal and group settings (e.g., one-on-one client interaction,
facilitating a group session, etc.). Describe how and why they would be used.
Active listening, then, is not merely repeating the speaker’s exact words but rather putting together into some meaningful whole your understanding of the speaker’s total message. And incidentally, when combined with empathic listening, it proves the most effective mode for success as a salesperson (Comer & Drollinger, 1999).
As noted earlier, listening styles need to be adjusted to the specific situation. Understanding the nature and skills of these styles should help you make more reasoned and more effective listening choices
DeVito, J. A. (2016). The interpersonal communication book (14th ed.)
Basic Counseling SkillsLinks to an external site. (

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