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Office design has gone through many changes over the years: from open plan, to single offices, to cubicles, and now back to open plan. These days offices may have dedicated desks and hot desks (shared by many at different times); they may also have meeting hubs or rented co-working spaces. A key consideration in the design is how employees can work and communicate optimally within that space.
While many businesses have opted for the open office plan because it offers a flexible and cost-effective design that optimizes team communication, studies have shown that it may not be right for all employees or businesses. For example, employees in open offices try to tune out by using earphones to look busy when feeling they are constantly under scrutiny (Bernstein & Turban, 2018; McGegor, 2018), and women in particular feel more vulnerable to unwanted observation (McGregor, 2018).
For this assignment, you and your team members will consider the effectiveness of the open-plan office design for optimal communication. Make the case for its effectiveness or ineffectiveness especially in terms of interpersonal and business-related communication and collaborative work.
Research Focus
Investigate the open-plan office design, looking at its first uses through to today to determine its suitability, overall, for business operations and communication.
• Gather information about the open office design and describe its characteristics and features
• Discuss how it was used initially in the past, and how the format has been adapted for today’s workplaces
• Consider current typical communication requirements within a mid-sized department, and discuss how an open-plan design can offer advantages or disadvantages
• Discuss the benefits and liabilities of the open plan design
• Support your views with evidence by researching one or two current businesses in your career field that offer good examples
• Recommend either the open plan or traditional office design
• Convey your findings in a slide report

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